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    Terms and Conditions

    Terms & Conditions

    When placing an order with Europa Fashions our customers are bound by the terms and conditions outlined below. Please be aware that we may change these terms and conditions at any time so you should check this page regularly for any updates.


    Privacy Policy

    Please carefully read through our privacy policy here for more details regarding our use of your personal information. 


    Terms of Sale

    By placing an order you are committing to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

    Please be aware that despatch times can vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK, we will not be responsible for any delays resulting from postal delays or due to forces beyond our control. Please read our delivery information page for more information about our delivery services.

    In order to enter into a contract with Europa Fashions you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Europa Fashions reserves the right to refuse any request made by you. If your order is accepted you will be informed by email and we will confirm the identity of the party which you have contracted with. This party will always be Europa Fashions.

    When placing an order you undertake that all details you provide to us are true and correct, that you are an authorised user of the credit or debit card provided by you to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised on Europa Fashions are subject to such changes.


    Our Contract

    When you place an order with us, you will receive an acknowledgement e-mail confirming we have received your order. This email will only be an acknowledgement and is not acceptance of your order as a contract is not formed until we send you confirmation by e-mail that the goods which you ordered have been despatched to you. Only the goods listed in the confirmation e-mail sent at the time of despatch will be included in the contract formed.


    Pricing and Availability

    While we endeavour to ensure that all details, descriptions and prices which appear on the website are correct, errors may occur. If we determine an error in the price of any goods which you have ordered you will be inform as soon as possible and be given the option of reconfirming your order at the correct price or cancelling it. If we cannot contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will be refunded in full. All prices are shown are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


    Our Products

    Europa Fashions tries to display all the products on our website as accurately as possible, including the colour of the products. However please be aware that colours may vary depending on the monitor and or device the product is viewed on.
    We do our best to ensure that our sizing and measurements are as accurate as possible, but these are approximates. Please be aware that all sizes listed are in line with UK sizes.


    Stock Availablity and Price Change.

    All products are subject to availability. Due to the delay between when an order is placed and when an order is processed, we cannot guarantee the stock of each product is the same and still available as when you placed your order. If an item you have order becomes out of stock we will contact you as soon as possible to inform you to see if you would like a refund or a similar item.


    Payment methods that we accept are

    VISA, VISA DEBIT, MASTERCARD, SOLO, MAESTRO, ELECTRON, all these payments go through SagePay, for more information please follow this link - http://www.sagepay.com/security_policy. We also accept payment through GOOGLE CHECKOUT. For more information about using GOOGLE CHECKOUT, please follow this link - http://support.google.com/wallet/

    Discount codes Europa Fashions may from time to time offer promotional discount codes which may apply to purchases made through the website. The conditions of use relating to the discount codes will be specified at the time of issue. All discount codes apply to full price items only. Only discount codes stated by Europa Fashions on our website or through our Twitter or Facebook pages are valid and we reserve the right to end any discount codes previously advertised.


    Complaints

    Europa Fashions' policy when dealing with complaints is to deal with the dispute as soon as it arises, as the quicker we are aware of the problem the easier it is for us to deal with and resolve. Please let us know if you have any complaints or comments by contacting us through any means listed on our 'contact us' page.


    Returns

    Europa Fashions guarantees to refund any item you are not completely satisfied with as long as the product is returned to us in a saleable condition within 14 days of receipt. However in the interests of hygiene we are unable to accept returns on lingerie and underwear. Please bear in mind and allow up to 10 working days for your item to be returned to us and your refund processed. Please log into your Europa Fashions account on our website and choose "request a return" to begin the process. We advise all customers to send their returns recorded delivery as this ensures the parcel has a tracking number we can use should the parcel not arrive at Europa Fashions. Please note we are not responsible for any returns sent back to us, should we not receive them. For more information about returns and refunds please see our ‘returns policy’


    Exchange Rates

    Please be aware that the prices shown on our delivery page for EU and international delievery charges are estimates. These may vary slightly depending on the current exchange rate being used by SagePay and GOOGLE CHECKOUT. There may also be additional charges from your bank or card suppliers. The prices on our websites are approximates only.